Terms & Conditions

Making a booking

• Every booking depends on vehicle availability and is not confirmed until we confirm it.
• Hourly bookings start at a four-hour minimum and run up to sixteen hours in one booking.
• Book at least 24 hours ahead where you can. Later requests depend on what is free and may cost more.
• For an airport pickup, give us the flight number when you book so the pickup can follow the aircraft.
• You are responsible for the accuracy of the addresses, the date and the time on the booking.
• A request for a chauffeur to drive your own vehicle is quoted by hand rather than priced by the form, and becomes a booking only when you accept the quote.

What the price includes

The quoted fare is the vehicle and the chauffeur for the journey you booked.

• Prices are in US Dollars.
• Tolls and parking are charged at cost, including the Manhattan congestion charge where it applies.
• Gratuity is not included. It is optional and entirely at your discretion.
• Sales tax is applied at checkout.
• Overtime, extra stops added on the day, and waiting beyond the included time are charged in addition.
• We do not use surge pricing. The fare does not change because of the hour, the weather or demand.

Payment

• Payment is due at booking unless a credit arrangement has been agreed in advance.
• We accept Visa, MasterCard and American Express through Stripe, and payment through PayPal.
• Card details are handled by the payment processor and are never stored on our systems.
• Additional charges incurred on the day are charged to the card on file.
• Corporate accounts may be invoiced. Ask us to set that up before the first journey.

Waiting time

The full detail is on the Wait Time Policy page.

• Fifteen minutes is included at an ordinary pickup.
• Sixty minutes is included on an airport arrival, counted from the moment the aircraft lands.
• Waiting beyond the included time is charged at the vehicle's hourly rate, in fifteen-minute blocks.
• On an hourly booking, waiting between stops is part of the booking and is not charged separately.
• If you know you will be longer, tell us when you book and we will plan for it rather than charge for it.

Cancellations, changes and no-shows

Measured against the pickup time on the booking. The full detail is on the Cancellation Policy page.

• 24 hours or more before pickup: full refund.
• 12 to 24 hours before pickup: 50% refund.
• Under 12 hours before pickup: no refund.
• No-show: charged in full. A no-show is a passenger who cannot be reached at the pickup point after the included waiting time has run out.
• Changes are not cancellations. Tell us and we will move a booking wherever we can, at no charge.
• Weddings and events booked well in advance have their own ladder, set out on the Cancellation Policy page.

Vehicles

• We may substitute a vehicle of equal or higher class if the one booked becomes unavailable. You will be told before the journey.
• Every vehicle is commercially insured, licensed and inspected.
• Amenities vary by vehicle and are subject to availability. Nothing is promised that a vehicle does not carry.
• Stated passenger and luggage capacities are limits, not suggestions. A case that does not fit does not travel.
• Child seats are available on most vehicles and must be requested when booking. See the Child Seat Policy.

Passenger conduct

• Seat belts must be worn, as the law requires.
• Smoking, vaping and illegal substances are prohibited in every vehicle.
• A vehicle's maximum passenger capacity must not be exceeded.
• Passengers are responsible for damage to the interior, and a cleaning or damage fee will be charged.
• The chauffeur may end a journey where behaviour puts anyone's safety at risk. No refund is due in that case.
• We carry no liability for anything left behind in a vehicle, though we will always try to return it.

Delays and things outside our control

We control the car and the chauffeur. We do not control the road.

• We are not liable for delays caused by traffic, weather, road closures, security incidents or any other condition outside our control.
• We are not responsible for missed flights, appointments or events caused by such conditions. Build in more time than the journey needs.
• When a flight is delayed and we have the flight number, the pickup moves with the aircraft at no charge. See the Flight Delay Policy.
• Where we cannot provide the service at all, you are refunded in full.

Limitation of liability

• Our liability for any booking is limited to the amount paid for that booking.
• We are not liable for indirect or consequential loss, including missed connections, lost business or lost deposits.
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
• All vehicles carry commercial insurance in line with state and federal requirements.

Your account and this website

An account is optional. A booking can be made, paid for and tracked without one.

• You are responsible for keeping your account password to yourself.
• A booking can be opened with its booking number and a code emailed to the address on it, which is why that address must be one you can read.
• The content of this site belongs to us and may not be copied for commercial use.
• We may suspend an account being used to abuse the service or the site.

Governing law and changes

• These terms are governed by the laws of the State of New York, where the services are performed.
• If any clause is found unenforceable, the rest of the terms continue to apply.
• We may change these terms. The effective date at the top of this page changes with them, and continuing to use the service means accepting the version then published.
• The terms that apply to a booking are the ones published when the booking was made.